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Customer Service Executive

Join our young and growing team at Arctic Wolf Global, with positions available in Ho Chi Minh City as well as in Hanoi.

Be part of an exciting new project where you can contribute from the ground up, in a fun environment that promotes learning.

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Job Description

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

Requirements

  • Proven customer support experience or experience as a Client Service Representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

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