Job Description
-
Build sustainable relationships and trust with customer accounts through open and interactive communication
-
Provide accurate, valid and complete information by using the right methods/tools
-
Meet personal/customer service team sales targets and call handling quotas
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Keep records of customer interactions, process customer accounts and file documents
-
Follow communication procedures, guidelines and policies
Requirements
-
Proven customer support experience or experience as a Client Service Representative
-
Track record of over-achieving quota
-
Strong phone contact handling skills and active listening
-
Familiarity with CRM systems and practices
-
Customer orientation and ability to adapt/respond to different types of characters
-
Excellent communication and presentation skills
-
Ability to multi-task, prioritize, and manage time effectively